Usability ratings for everyday products measured with the System Usability Scale. Google: 93%; microwave: 87%; ATM: 82%; Amazon: 82%; Microsoft Word: 76%; digital video recorder: 74%; global positioning system: 71%; Microsoft Excel: 57%; electronic health records: 45%. (Illustration by Michael S. Helfenbein)
The transition to electronic health records (EHRs) was supposed to improve the quality and efficiency of healthcare for doctors and patients alike — but these technologies get an “F” rating for usability from health care professionals, and may be contributing to high rates of professional burnout, according to a new Yale-led study.
By contrast, Google’s search engine earned an “A” and ATMs a “B” in similar but separate studies. Like EHRs, the spreadsheet software Excel got an “F.”